Shipping Policy

Shipping locations

Nonnegotiable Flow currently ships to addresses within Australia only.

We do not currently offer international shipping. International delivery options may be introduced in the future.

Order processing

Orders are generally processed and prepared for dispatch within 3–5 business days after payment is confirmed.

Business days exclude weekends and Australian public holidays.

Processing may take longer during new releases, promotional periods or periods of unusually high order volume. If a material delay affects your order, we will contact you using the email address supplied at checkout.

Processing time is separate from the carrier’s delivery time.

Shipping rates

Shipping charges are calculated by the available delivery carrier during checkout.

The amount displayed will depend on factors such as:

• Delivery destination

• Parcel size and weight

• Available carrier services

The shipping charge will be displayed before you complete payment.

Delivery estimates

Available delivery services and estimated delivery times will be displayed during checkout where supported by the carrier.

Delivery estimates begin after an order has been dispatched and do not include our 3–5-business-day processing period.

Estimated delivery times are not guaranteed. Delays may occur because of carrier disruptions, weather, public holidays, remote delivery locations or other circumstances outside our reasonable control.

Nothing in this policy limits your rights if an order is not delivered within an agreed or reasonable time.

Tracking

When tracking is available, you will receive a shipping-confirmation email containing your tracking information after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the parcel.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact nonnegotiableflow@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

If an order is returned to us because the address supplied was incorrect, incomplete or inaccessible, we will contact you. Additional delivery charges may apply before the order is sent again.

Delivery delays

If your tracking information has not updated or your order has not arrived within the carrier’s estimated timeframe, contact us at nonnegotiableflow@gmail.com with your order number.

We will review the tracking information and, where appropriate, raise an enquiry with the delivery carrier.

We remain responsible for supplying the products ordered. Giving a parcel to a delivery carrier does not automatically remove our responsibilities under the Australian Consumer Law.

Lost orders

If a carrier confirms that a parcel has been lost in transit, contact us so we can assess the situation and provide an appropriate solution.

Depending on the circumstances, this may include a replacement or refund. Replacements remain subject to product availability.

Damaged or incorrect orders

Inspect your order when it arrives.

If an item arrives damaged or you receive the wrong product, contact nonnegotiableflow@gmail.com as soon as possible with:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

Damaged, faulty and incorrect items are handled in accordance with our Returns and Refund Policy and the Australian Consumer Law.

Contact

For shipping questions, contact:

Nonnegotiable Flow
Email: nonnegotiableflow@gmail.com
ABN: 51 152 300 379
Australia

Effective date: 29 August 2026