Refund policy
Returns and Refund Policy
30-day change-of-mind returns
We offer a 30-day change-of-mind return policy. You have 30 days from the date you receive your order to request a return.
To be eligible for a change-of-mind return, the item must be:
- Unworn, unused and unwashed
- In its original condition
- Returned with all original tags attached
- In its original packaging
- Accompanied by proof of purchase
Items that do not meet these conditions may not be accepted.
To request a return, email nonnegotiableflow@gmail.com with your order number and the item you would like to return.
If your return is approved, we will provide the return address and instructions for sending the item back. Do not return an item before contacting us. Items sent without prior approval may not be accepted.
Customers are responsible for the cost of returning change-of-mind items. Original shipping charges are not refundable for change-of-mind returns.
Faulty, damaged or incorrect items
Please inspect your order when it arrives. Contact us as soon as possible if an item is faulty or damaged, or if you receive the wrong item, so we can assess the issue and provide an appropriate solution.
Email nonnegotiableflow@gmail.com with:
- Your order number
- A description of the issue
- Clear photographs showing the fault, damage or incorrect item
If an item is confirmed to have a fault or another issue covered by the Australian Consumer Law, we will provide a remedy as required by law. Depending on the circumstances, this may include a repair, replacement or refund.
If the item is confirmed to have a problem, we will reimburse reasonable return-postage costs. Please retain proof of any postage costs you pay.
Your rights under the Australian Consumer Law are not limited by our 30-day change-of-mind return period.
Sale items, gift cards and custom products
Sale items, gift cards and custom or personalised products cannot be returned because of a change of mind.
This exclusion does not limit any rights or remedies available under the Australian Consumer Law. Sale items remain covered by consumer guarantees unless a specific fault was disclosed before purchase.
Contact us at nonnegotiableflow@gmail.com if you have questions about whether an item is eligible for return.
Exchanges
We do not currently process direct exchanges.
The quickest way to obtain a different item or size is to request a return for the original item. Once the return is approved, you can place a separate order for the replacement item.
All replacement orders are subject to availability.
Refunds
We will notify you after we receive and inspect your return and confirm whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to process and display the refund.
For change-of-mind returns, the original shipping charge will not be refunded.
If more than 15 business days have passed since we approved your refund, contact nonnegotiableflow@gmail.com.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Contact
For return or refund questions, contact: