FAQ
Frequently Asked Questions
What's in the first release?
Four pieces: the OG Oversized Hoodie, the OG Oversized Tee, the OG Cotton Cap and the OG Running Cap. Fewer pieces, done properly. Stock is limited and may not be restocked in the same form.
How do I choose the correct size?
The OG Oversized Hoodie and OG Oversized Tee are cut oversized on a men's size scale. Take your usual size for the intended oversized fit, or size down for a less oversized look. Check the garment measurements on our Size Guide before ordering.
Both caps are one size with an adjustable back.
Can women wear it?
Yes. Everything uses a men's size scale, so compare the garment measurements with something you already own before ordering.
Where do you ship?
We currently ship within Australia only.
How much does shipping cost?
Shipping options and charges are shown at checkout before you pay.
How long will my order take to dispatch?
Orders are generally processed and prepared for dispatch within 3–5 business days after payment is confirmed.
Carrier delivery time begins after the order has been dispatched.
Will I receive tracking?
When tracking is available, you will receive a shipping-confirmation email containing your tracking information.
What is your return policy?
We offer 30-day change-of-mind returns from the date you receive your order, subject to the eligibility requirements in our Returns and Refund Policy.
Your rights for faulty, damaged or incorrect products are not limited by the 30-day change-of-mind period.
Do you offer exchanges?
We do not currently process direct exchanges.
You can request a return for the original item and place a separate order for the replacement size or product. Replacement orders remain subject to availability.
Can I change or cancel an order?
Contact us as soon as possible at nonnegotiableflow@gmail.com.
We will try to assist, but changes or cancellations cannot be guaranteed once fulfilment has begun.
How can I contact Nonnegotiable Flow?
Use our Contact page or email nonnegotiableflow@gmail.com. Include your order number when contacting us about an existing order.